No Wrong Door Scotland partnership launched to create a blueprint for joined-up services that address multiple disadvantage
A major new test of change has been launched to explore how to break down barriers to support faced by tens of thousands of people in Scotland who face multiple disadvantages – with their experience made worse by unequal access to help.
No Wrong Door Scotland will draw on a wide range of professional, academic and lived experience to explore how to better serve people who are dealing simultaneously with issues such as homelessness, poverty, addiction, offending and mental ill health.
Experts in the action learning partnership will address the mismatch of services that focus on a single issue and the overlapping challenges many people face – often as a result of adverse life experiences going back to childhood.
This fragmented model forces people to repeat their story and often relive traumatic events when they go round the different ‘doors’ in the system in search of help.
A National Learning Set of experts who will oversee and contribute to the programme met for the first time in Edinburgh on Monday 16 September.
The two-year programme will wrap a learning cycle around existing services at local level to understand how to deliver No Wrong Door in different geographical and service contexts.
Evidence gathered from the services run by Aberdeen Foyer, Cyrenians, Penumbra and Turning Point Scotland will feed into the National Learning Set, who will develop a National Framework for creating cross-sector and integrated service delivery.
They will share evidence gathered from the test-of-change with the Scottish Government’s Ministerial Oversight Group on Homelessness, to influence a new model of service design. Homeless Network Scotland is the learning partner in No Wrong Door Scotland.
No Wrong Door Scotland is made up of third sector innovators, lived experience experts, policy makers and leading public figures. They include former Scottish Labour leader Kezia Dugdale, now associate director at the Centre for Public Policy at the University of Glasgow; Karyn McCluskey, who helped create the groundbreaking Violence Reduction Unit and is now chief executive of Community Justice Scotland; and leading international scholar on homelessness Professor Suzanne Fitzpatrick.
The partnership builds on findings in the Hard Edges Scotland research co-authored by Prof Fitzpatrick, director of Heriot-Watt University’s Institute for Social Policy, Housing and Equalities Research (I-SPHERE).
That report set out how people who have suffered experiences such as trauma, violence and poverty are much more likely to face multiple and overlapping disadvantage.
But they are also less likely to be able to get the support they need because of services operating in ‘silos’ – fuelling a vicious cycle of disadvantage and inequality.
The Hard Edges research revealed that 5,700 adults experience three ‘core’ forms of severe and multiple disadvantage (homelessness, offending and substance dependency), while 28,800 experience two out of these three.
The four test-of-change services are based in Aberdeen, Dundee, Edinburgh and Fife
Aberdeen Foyer’sservice focuses on upstream work in schools to ensure young people don’t face barriers to support, while Cyrenians’ Hospital In-reach Service supports patients who are at risk of or experiencing homelessness.
Penumbra’s Hope Pointis a 24-hour wellbeing centre that supports people in emotional distress. Turning Point Scotland’s Fife Support Service marries a Housing First model with an innovative Whole System Approach to prevent and respond to homelessness.
Maggie Brunjes, chief executive of Homeless Network Scotland said: “It is well established that the way services are paid for and provided does not work for people who, on top of traumatic life experiences, are also dealing with issues including physical and mental ill health, substance use, homelessness, poverty and offending.
“The current model doesn’t work for anyone. It makes navigating the system difficult for people, it widens disadvantage and inequality, makes key workers’ jobs harder and it mounts pressure on public spend.
“The Scottish Government is already committed to using a No Wrong Door approach across a range of social policy, but we need a shared definition of what this looks like and a national framework to inspire local and national action.
“By using evidence of what is working locally, and what needs to change, we can firmly challenge the status quo and demonstrate that a better way is possible.”
Thousands of people in Scotland, including long-standing members of communities, are being forced into extreme poverty and homelessness by hostile UK immigration policy, a new report has revealed.
The research includes a survey of those accessing crisis support from Fair Way Scotland, a partnership of third sector organisations helping to prevent homelessness and destitution among those with No Recourse to Public Funds (NRPF) or who have other Restricted Eligibility for state support.
The study by Heriot-Watt University and funded by Joseph Rowntree Foundation found that going hungry and surviving without clothing and toiletry basics was the norm, while rough sleeping was common.
Key findings:
97% of those surveyed were destitute, with an average weekly income of just £40. A third reported no income at all in the last month. Hunger and skipping meals were the norm, with two-thirds reporting going without meals, clothes and toiletries in the last month.
93% were experiencing homelessness, with 53% sleeping rough in the last year. Over half (55%) were in temporary accommodation provided by charities, local authorities or the Home Office. Over the last year, 58% left accommodation with nowhere else to go.
People in affected groups showed significantly poorer physical and mental health compared to the general population. Experiences of trauma, violence, stigma, and discrimination were widespread.
66% of those surveyed were not permitted to work, severely limiting their ability to improve their circumstances. The 15% that were permitted to and seeking work typically struggled to get a job because of health issues, homelessness, and language barriers. Experiences of illegal and exploitative work were common through lack of choice.
Experience of forced work was reported by 14% of those surveyed over the last year – rising to 16% for EEA nationals.
Powerful testimony in the report sets out the mental and physical harms experienced by individuals who have been prevented from working despite desperately wanting to contribute.
Hostile environment policies and enormously complex immigration law push costs onto public services, charitable organisations and communities. Use of expensive emergency and urgent care was found to be especially high for this group.
Most of those interviewed have been living in Scotland for years or even decades. They include those with NRPF who arrived seeking asylum and have, for example, exhausted their right to appeal as well as some who arrived on spousal or student visas.
It also covers European Economic Area nationals who can’t access support like mainstream housing and welfare benefits following Brexit, despite living and working in the UK for many years.
The report calls on all levels of government to make urgent changes to end this “destitution by design,” including the UK Government simplifying routes to settlement and the Scottish Government using all devolved levers at its disposal to stop this humanitarian crisis from worsening.
The study also highlights the ongoing positive impact of Fair Way Scotland, which provides a lifeline to those it supports. People benefit from, and deeply value, the holistic and flexible casework support that aims to progress their immigration case, helps them to engage with lawyers and the Home Office, and attends to their immediate and wider needs.
Alongside casework support, some accommodation and modest financial support is also provided in Glasgow, Edinburgh and Aberdeen, but availability falls far short of demand given the limited funding available.
Professor Beth Watts-Cobbe, from the Institute for Social Policy, Housing, Equalities Research (I-SPHERE) at Heriot-Watt University, said:
“The levels of need, deprivation, disadvantage, and trauma experienced by those with No Recourse to Public Funds or Restricted Eligibility amounts to a humanitarian crisis among a group often hidden from public view. Many of those affected have been in the UK for years, if not decades, contributing to our communities but left without access to basic support.
“This report shows this to be a highly diverse group of people, including those who came to Scotland to seek sanctuary, European nationals who still face challenges as the UK transitions out of Europe and those who arrived to study or with their partner.
“Two thirds of those we spoke to are not allowed to work, blocking their ability to support themselves out of these dire circumstances and stifling their ability to contribute to the society they desperately want to make their home. These counterproductive hostile environment policies affect thousands of people across Scotland, crushing their potential and creating destitution by design. The level of need is shocking but the issue is entirely preventable with concerted action.
“It is time to stop passing the buck. Radical and urgent reforms are needed that prioritise people’s ability to access the essentials and live a dignified life. The new UK Government must commit to ending the unnecessary hardship that is being caused by current immigration policy and urgently change course.
“We also seek commitment from Westminster to support the Scottish Government and other devolved nations in their efforts to ensure that everyone has access to basic essentials whatever an individual’s immigration status.”
Deborah Hay, Senior Policy Advisor (Scotland) at the Joseph Rowntree Foundation, said:
“Scaling up Fair Way Scotland is now critical given the growing demand for help, but mitigation programmes like this shouldn’t be necessary.
“The integrated offer of casework support, legal advice, accommodation, and cash support provided by Fair Way Scotland partners is transformative, even lifesaving, for those who are able to benefit from it. However, demand far outstrips availability.
“Scaling up this response to meet the level of need requires increased buy-in and investment from a range of social partners. The Scottish Government, independent funders, local authorities and housing associations must work together to reduce the harm caused by current immigration policy, by using every tool at their disposal. Public services and charities, stepping in to address appalling state neglect, are also bearing the preventable and costly brunt of those policies, and must be fully supported.
The report makes a series of urgent recommendations to stop the humanitarian crisis from worsening, including:
Calls for all levels of government to end “destitution by design” within immigration policies and implement measures to ensure non-UK nationals can avoid homelessness and destitution.
The UK Government must simplify routes to settlement, process all claims fairly and quickly and require, empower and adequately resource local, regional and devolved Governments to provide an immediate basic safety net for all.
The Scottish Government should exercise all devolved levers at its disposal, and commit resources to effectively implement its vision to end homelessness and destitution in Scotland.
This includes co-investing with independent funders, housing associations, and other partners to rapidly scale up Fair Way Scotland, ensuring the partnership can provide more people with safe housing in community-based properties, with linked cash payments and access to legal advice and other support.
Lived experience
The report includes evidence from people directly affected by the UK’s ‘hostile environment’ immigration policy, including Sofija, a European national who has lived in Scotland for nine years.
For much of that time Sofija lived in vulnerable and highly insecure places and eventually experienced street homelessness. She said: “It was a horrible shock, and an experience that almost destroyed me. I was constantly scrambling for somewhere to stay.”
Jamal has been living in the UK for 17 years, arriving to seek asylum from persecution abroad. He said: “You are not able to work. You cannot work. You cannot support your family. You cannot support your kids… it turned [my] relationship upside down.”
Kunal arrived in the UK more than a decade ago as a 26-year-old keen to pursue his education and escape homophobic persecution in his home country which had left him feeling mentally broken.
Unable to afford student accommodation, Kunal initially stayed in an overcrowded two-room flat with 12 other people, making it difficult to focus on his studies. After he was robbed, his college closed and his visa application was refused, he became homeless, sleeping rough and in shelters where he faced threats and exploitation. He walked the streets in minus temperatures, battling hunger, in fear for his safety and terrified of losing his vital documents.
A turning point came when the Scottish Refugee Council assisted him in submitting a fresh application and he is currently in temporary accommodation. Kunal remains anxious about his uncertain future, caught between the fear of danger at home and his continued insecurity in the UK. He longs to return home but knows doing so would expose him “to certain danger.” But he added: “I’m not safe here [either]”
Kunal explained that he has intentionally given away belongings because of his housing insecurity, saying: “I’m trying to reduce my stuff now, give it to charity and stuff, so it will be easier to move from place to place.”
Spread your message by sponsoring or exhibiting at this year’s 2-day homelessness conference, the sector’s largest annual gathering. Reach thousands of homelessness, housing and health and social care professionals in the build-up, and hundreds of delegates over both days.
This year the conference theme is Right Here, Right Now – focusing on the steps that need taken across 4 urgent themes – housing supply, prevention, rights and duties and supporting people. We’re proud to bring you the event in partnership with the Salvation Army.
You can join our main sponsors, who include Blue Triangle, Care Support Scotland, St Martin-in-the-Fields Charity and the Wheatley Group. Or you can select from a range of new opportunities we are offering this year for you to play a key part in the event and to showcase your organisation, its services, solutions, latest learning or messages.
New additions including options for you to host a fringe event where you can highlight a piece of work, provoke discussion, create a networking space – or do something completely different!
Other new opportunities include sponsorship of a networking lunch or dinner to treat the delegates, plus options to advertise in the programme, brand breakout rooms and exhibit in Perth Concert Hall’s bustling foyer.
Check out our brochure detailing all the options and pricing, with a form to book your preferred exhibition and sponsor options. Or if you prefer, get in touch by emailing hello@homelessnetwork.scot
Public Health Scotland has launched a suite of information resources to improve collection of equalities data, including reports, leaflets and a new learning hub.
The launch comes after a collaboration between PHS, University of Strathclyde and Homeless Network Scotland, that investigated the key barriers to gathering equalities data, which historically has been poorly recorded.
Equalities data relates to patient information on protected characteristics under The Equality Act 2010, including age, disability, race or ethnicity, religion, sex, and sexual orientation.
Improving data quality will allow NHS services in Scotland to monitor and understand which groups of people experiencing disadvantages when it comes to health – who is or isn’t using services – and design services to meet patient needs.
An online survey of NHS Scotland staff with a duty to ask for equality data from patients as part of their usual healthcare role was also carried out.
Public Health Scotland said the engagement process found that barriers to patients providing information included information-sharing environments not feeling safe, secure or accessible, and experiences were not always free from racism or discrimination.
Healthcare staff highlighted they did not feel confident asking for equalities data and felt they did not have best practice guidance on how to do this.
Reflecting on the Islamophobic, racist and fascist violence we have seen in parts of the UK in recent weeks, the Everyone Home collective has one simple message for our friends, colleagues, partners and allies who are part of, or work with, minoritised communities:
We stand with you in solidarity and resistance.
As a collective we are committed to doing our bit to create a fair and equal society where everyone can live peacefully and be treated with dignity and respect. Having access to a decent home is a crucial part of that aspiration, one that extends to everyone in Scotland, whether they were born here or arrived seeking to build a new life.
Among our collective and across our broader networks and families are people from minoritised communities and from refugee and migrant communities and the services that support them. We especially acknowledge their heightened concern, and we say:
We will always be your allies.
There is no place in our society for anyone who spreads or acts on prejudice to create fear or harm, whether on the streets or online. Ignorance and hatred cannot defeat solidarity, compassion and aspiration – the values which will always underpin everything we do as a collective.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.AcceptRejectPrivacy policy
You can revoke your consent any time using the revoke consent button.Revoke cookies
For more information, visit nowrongdoor.scot.
