Fife Council lead officer for Housing Access and Advice John Ashford took time out to come to a Connect event in Stirling earlier this year, where he shared the local authority’s experiences of running Housing First. In this blog John again provides an expert view on the strategies that are working well in the area, and the challenges.
Fife has 89 Housing First cases, with 73 people in tenancies and 16 who are not ready for their tenancy or are waiting for a property. They have gone through the referral and assessment process before signing up.
Support is provided when a person is in temporary accommodation if the service user has not been allocated a permanent tenancy – or wherever they are residing (if sofa surfing etc) – this is a good opportunity to build a relationship.
We upscaled Housing First in March 2023 and now have four organisations providing support – Rock Trust for Youth, Bethany Christian Trust, Fife Women’s Aid and Turning Point Scotland. When the upscaling commenced, there were 29 Housing First tenancies – in just over 18 months we have increased to 73 Housing First tenancies and 16 awaiting the allocation of a tenancy.
One of our greatest achievements is the allocations process. This involves Housing Options discussions with case managers, providers and allocating officers in different areas.
We will identify two or three voids matching what tenant is looking for. This is not always possible due to housing demand but will look to identify at least one property that meets the preferences the customer has confirmed.
We encouraged the allocations officers to understand that we offer people a choice of home because that’s more likely to result in a successful tenancy. However, we do also attempt to manage the expectations that it is not always possible to provide multiple options on properties due to housing demand.
With any person experiencing homelessness we try to balance the preferences of the homeless customer against stock turnover, demand and number. But it also needs to be a realistic conversation.
People in Fife are more likely to be housed in a bigger town with more turnover of stock. There are challenges in the more rural areas – for example a small village might not have good transport links or a chemist. Tenants need to have support provision in those areas too.
Making sure tenants have access to other services can be a challenge for us and for the tenant. Operationally, we have great relationships with the support providers. We have a steering Group for higher end strategy and an operational Group. But once you step out of those groups it becomes harder to get buy-in. People tend to only come to those groups if an issue is raised about a tenant.
If I could change one thing, I would go to other local authority services and say ‘this is how much you will save and reduce returns into your service through Housing First. This is how we can stave off crisis points for people accessing those services’.
I would love to see Housing First models for care leavers or prison leavers – programmes for different groups. At the moment, in Fife, this is not the case but I would like to see this opened out to give opportunity to more groups that require the support given in Housing First to have access to this.