A helpline has been set up for services registered with the Care Inspectorate re access to personal protective equipment (PPE).
All services who are registered with the Care Inspectorate and are providing social care support, who have confirmed/suspected cases of COVID-19, and have an urgent need for PPE after having fully explored local supply routes/discussions with NHS Board colleagues, can contact a triage centre that is being run by NHS National Services for Scotland (NHS NSS).
This helpline is to be used only in cases where there is an urgent supply shortage after business as usual routes have been exhausted and a suspected or confirmed case of COVID-19 has been identified.
The following contact details will direct providers to the NHS NSS triage centre for social care:
Phone: 0300 303 3020
The helpline will be open (8am – 8pm) 7 days a week.
When contacting the helpline, providers will be required to:
a. Answer a series of short screening questions.
b. Confirm they have fully explored business as usual procurement route
c. Confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)
d. Provide their Care Inspectorate registration number
Please note that this helpline is for all social care providers that are registered with the Care Inspectorate. If this does not apply to you please pass this information to anyone who might find it helpful.
This helpline is not for NHS staff or for NHS providers who have an NHS BAU supply route.
(Information shared by the Scottish Government Homelessness Team; March 2020)