Every year the Government sets ambitious targets to significantly reduce the number of people who experience digital exclusion, but until recently online portals were seen as little more than passive providers of information, with digital engagement and support reserved for only the most tech-savvy. While advances in technology, the proliferation of devices and communication channels, and the greater availability of data for a 24/7 on-demand public have made digital support more accessible, COVID-19 made supporting people digitally a necessity. This Innovative course will introduce the participant to the use of digital support as both a complement and an alternative to historic support systems by:
- Exploring the range of digital tools available, their uses and benefits
- Sharing learning from services which use digital technology historically — Samaritans, Fellowships, helplines etc
- Sharing tools and tips for maximising digital contact and engagement
- Identifying what to do when something feels wrong?
- Exploring best practice in digital safety for staff and clients
- Reading between the lines – interpreting problems without body language?
Delivered over 1 x 3 hour session – 25th March